Customer Service

Today’s cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. Newer cars are equipped with a lot of technology features, making them run more efficiently. They run better, longer, and more efficiently than models of years past. However, some things stay the same, especially when it comes to repairs.But when it comes to repairs, some things stay the same. Therefore, it is important to be prepared before taking your vehicle in for repairs or service. The following tips should help you along the way:Do your homework before taking your vehicle in for repairs or service.

• Read the owner’s manual to learn about the vehicle’s systems and components.
• Follow the recommended service schedules.
• Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You know your car better than anyone else, so always pay attention to any unusual noises, smells or changes in performance. You drive it every day and know how it feels and sounds when everything is right. Ignoring warning signals will only hurt your vehicle in the long run. So don’t ignore its warning signals.Use all of your senses to inspect your car frequently. In order to stay on top of potential issues, inspect the car frequently with all senses. Check for:

• Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
• Changes in acceleration, engine performance, gas mileage, fluid levels.
• Worn tires, belts, hoses.
• Problems in handling, braking, steering, vibrations.
• Note when the problem occurs.
• Is it constant or periodic?
• When the vehicle is cold or after the engine has warmed up?
• At all speeds? Only under acceleration? During braking? When shifting?
• When did the problem first start?

Once you are at our location, communicate your findings.

• Be prepared to describe the symptoms.
• Carry a written list of the symptoms that you can give us.
• Resist the temptation to suggest a specific course of repair. It is important not to suggest a specific course of repair and let the technician diagnose and recommend a remedy. Just as you would with your physician, tell us where it hurts and how long it’s been that way, but let the technician diagnose and recommend a remedy.

Stay involved. Stay involved throughout the repair process to ensure you understand what is being done to your vehicle. . Ask as many questions as needed to understand the repair plan and associated costs. . Make sure you are satisfied with all shop policies regarding labor rates, guarantees, and payment methods before leaving. Ask questions.

• Ask as many questions as needed to fully understand your repair. Don’t be afraid to ask for simple explanations for technical terms, so you understand what the technician is telling you. Ask for laymen terms if needed.
• Don’t rush the technician to make an on-the-spot diagnosis. Be patient and avoid putting undue pressure on the technician. Ask to be called and apprised of any problems or work costs before the technician starts working on your car. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
• Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
• Leave a telephone number where you can be called.

. Following these tips will ensure that your car is always in good shape and prevent any long-term damages.